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Privacy Policy

Effective date: September 30, 2026

Welcome Home Maids LLC ("Welcome Home Maids," "we," "us," or "our") provides residential cleaning services in Houston, Texas and nearby areas. This Privacy Policy explains what information we collect when you visit https://www.welcomehomemaids.com/ (the "Site"), book through our online booking form, chat with us, or contact us by phone, text message, or email. It also explains how we use and share that information and the choices you have. Our Terms of Service are at https://www.welcomehomemaids.com/terms-of-service.

1. Information we collect

Information you give us

  • Contact details: your first and last name, email address, phone number, and any additional email address or phone number you add.
  • Service details: your service address, home size, service type, frequency, extras, appointment date and time, and notes about pets, parking, gate access, and entry (such as gate codes, door codes, lockbox codes, or key instructions).
  • Payment information: the credit card details you enter in our booking form. Payment is by credit card only. Cards are handled by our booking system's payment processor. We do not store full card numbers on our own systems.
  • Account details: our booking system, Booking Koala, creates a customer account after your first booking so you can view your bookings and update your details and card.
  • Messages: anything you send us through website chat, our contact form, email, phone, or text message.
  • Other things you choose to share: tips, coupon or gift card codes, ratings, reviews, and feedback.

Information collected automatically

  • Usage data: when you visit the Site, we and our providers may collect your IP address, browser type and version, device type, unique device identifiers, the pages you visit, the time and date of your visit, the time spent on pages, the site that referred you, and other diagnostic data.
  • Chat data: if you use our website chat, our chat provider collects browser and device information, the pages you view during the chat, and the chat history.
  • Security and fraud-prevention data: our hosting and security provider and our payment processor may collect technical information, such as IP address and browser information, to deliver the Site, protect it from attacks, and help prevent card fraud.
  • Cookies and similar technologies, described in Section 5.

We do not ask for your device's location. When you type your address into our booking form, an address lookup tool may help find and fill it in.

2. How we use your information

We use the information we collect to:

  • Schedule, provide, and confirm cleanings, including recurring service.
  • Process payments, tips, refunds, and billing.
  • Send appointment messages such as confirmations, reminders, schedule changes, and arrival updates.
  • Answer questions, quote requests, and customer care requests.
  • Handle concerns about a cleaning, damage claims, disputes, and chargebacks.
  • Understand how our Site and advertising perform, and improve our services.
  • Send offers and updates, only where you have agreed or where the law allows. You can opt out at any time.
  • Keep our Site and booking system secure and prevent fraud.
  • Comply with the law and protect the rights, safety, and property of our customers, the cleaning professionals we work with, and our business.

3. How we share your information

We do not sell your personal information. We do not share it with other companies for their own marketing.

We share information only as follows:

  • Cleaning professionals. The cleaning professionals assigned to your appointment receive what they need to do the job: your name, service address, access instructions, and service notes.
  • Service providers. Companies that help us run our business may receive information only to perform services for us. They include our online booking and scheduling system (Booking Koala), our card payment processor, and our providers for website hosting and security, website analytics, website chat, address lookup, email, business phone and text messaging, accounting, and banking.
  • Legal and safety reasons. We may disclose information when required by law or legal process, to protect rights, property, or safety, to prevent fraud or wrongdoing, or to handle a claim, insurance matter, chargeback, or dispute, including with our insurance carrier or card processor.
  • Business transfer. If our business is sold, merged, or transferred, customer information may transfer to the new owner. We will give notice before your information becomes subject to a different privacy policy.

4. SMS communication and mobile information

If you provide your mobile phone number through our website booking form and check a text message consent box, you consent to receive SMS text messages from Welcome Home Maids LLC. Our booking form has two separate, optional checkboxes:

  • Service texts: appointment confirmations, reminders, schedule changes, service updates, account notifications, and customer care.
  • Marketing texts: promotional offers, special offers, and discounts.

By submitting your phone number through our website booking form and affirmatively consenting to receive text messages, you provide express written consent to receive SMS communications from Welcome Home Maids LLC. You choose each type separately. Consent to receive SMS messages is not a condition of purchase. You can book without checking either box.

Message frequency varies. Message and data rates may apply. You may reply STOP to opt out at any time or HELP for assistance. You can also call us at (346) 214-3101. If you want to stop marketing texts but keep service texts, tell us and we will update your preferences.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

5. Cookies, analytics, and similar tools

Cookies are small files stored on your computer or mobile device. We and our providers use cookies and similar tools, such as tags and scripts, for:

  • Essential functions: keeping the booking form, card payments, and chat working, and protecting the Site from attacks.
  • Analytics: understanding how visitors use our Site. We use Google Analytics for this. You can learn how Google uses this data at https://policies.google.com/technologies/partner-sites, and you can opt out with the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
  • Advertising measurement: when you complete a booking, our booking form may tell an advertising platform that a booking happened, so we can see whether our ads lead to bookings.

You can set your browser to refuse cookies or to alert you when cookies are sent. If you block cookies, parts of the Site, such as booking, payment, and chat, may not work properly. Our Site does not currently respond to browser "Do Not Track" signals.

6. How long we keep information

We keep personal information only as long as needed for the purposes in this policy. That includes providing our services, meeting tax, accounting, insurance, and legal requirements, resolving disputes, and enforcing our agreements. Usage data is generally kept for shorter periods, except when needed for security or legal reasons. After that, we delete or de-identify the information.

7. Security

We use reasonable administrative and technical safeguards to protect your information. Card payments are handled by our payment processor under the payment card industry's security standards (PCI DSS). Access instructions and codes are shared only with the cleaning professional assigned to your appointment and the people at Welcome Home Maids who need them. You can ask us at any time to update or remove your access instructions. No method of sending or storing information is 100% secure, so we cannot guarantee absolute security.

8. Your choices

  • Access, correction, or deletion: email us and we will respond as required by applicable law. We may need to verify your identity first, and we may keep some records where the law requires it.
  • Account details and card: update these in your booking account or by contacting us.
  • Marketing emails: use the unsubscribe link in any marketing email we send.
  • Text messages: reply STOP, or contact us.
  • Cookies: use your browser settings.

Depending on where you live, you may have additional rights under state law. We will honor requests as required by applicable law.

9. Children's privacy

Our Site and services are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

10. Where information is stored

We operate in the United States. Our service providers may store or process information in the United States or in other places where they operate. We take reasonable steps to make sure your information is handled as described in this policy.

11. Links to other sites

Our booking form and payment pages are provided by Booking Koala and its payment processor. Our Site also links to other sites, such as Facebook and Instagram. Their own privacy policies apply to information you give them directly, and we are not responsible for their practices. We encourage you to review their privacy policies.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new effective date. Changes are effective when posted.

13. Contact us

If you have questions about this Privacy Policy, contact us:

Welcome Home Maids LLC
Phone: (346) 214-3101
Email: [email protected]

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